Refund Policy
Thank you for choosing Incieto. We strive to ensure that all our customers are satisfied with their purchases. However, we understand that occasionally circumstances may arise where a refund is necessary. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refund:
- Refunds may be issued under the following circumstances:
- The product or service purchased is defective or damaged upon receipt.
- The product or service does not meet the specifications as advertised.
- The product or service is not delivered within the specified timeframe.
- Refunds may not be issued in the following situations:
- Change of mind or personal preference.
- Unauthorized use or misuse of the product or service.
- Failure to adhere to usage guidelines provided by Incieto
2. Requesting a Refund:
- To request a refund, customers must contact our customer support team within 15 days of the purchase date.
- Customers must provide proof of purchase and a detailed explanation of the reason for the refund request.
- Refund requests will be processed within 60 days of receipt, and customers will be notified of the outcome via email.
3. Refund Process:
- If the refund request is approved, the refund will be issued using the same payment method used for the original purchase.
- Refunds may take 60 days to reflect in the customer’s account, depending on the policies of the payment processor.
4. Partial Refunds:
- In certain cases, partial refunds may be granted at the discretion of Incieto.
- Partial refunds may be issued if only part of the product or service is defective or not as described.
5. Non-Refundable Items:
- Certain products or services may not be eligible for refunds, as indicated at the time of purchase.
- These may include digital downloads, personalized/customized items, or services rendered.
6. Contact Information:
- For any questions or concerns regarding our refund policy, please contact our customer support team at support@incieto.com.
7. Policy Updates:
- Incieto reserves the right to modify or update this refund policy at any time without prior notice.
- Any changes to the refund policy will be communicated to customers via email or through our website.
By purchasing with Incieto, you agree to abide by the terms and conditions of this refund policy.
Last updated: April 1, 2024